Shipping policy

Shipping & Delivery

V&T LUCKY HOME SDN. BHD. is based in Subang Jaya, Selangor, Malaysia.

Delivery charges and availability

Enter your full delivery address at checkout to see the available shipping option and charge before placing your order. Delivery availability depends on the product and destination. If no shipping option appears, email vtluckyhome@gmail.com with the product link, quantity and postcode.

Delivery estimates

Our Malaysia Standard shipping option currently shows an estimated 3–5 business days. This is an estimate, not a guaranteed arrival date. Product availability, order preparation, public holidays, destination and carrier conditions may affect timing. If you need an item by a specific date, please confirm with us before ordering.

Large, fragile and bulk orders

For furniture, oversized items, large quantities, or delivery to Sabah, Sarawak and remote areas, please contact us before ordering to confirm delivery arrangements and charges for your items and address.

Collection and international enquiries

Please arrange any collection with us in advance. For international delivery, contact us to confirm availability, charges and timing before payment.

Delivery issues

Please check your delivery details before submitting an order. If a parcel is delayed, damaged or missing, contact us with your order number. For visible damage, keep the packaging and take photos of the parcel, shipping label and affected items so we can investigate.